95pk Terms and Conditions

01 General Terms and Introduction

Welcome to 95pk. These terms and conditions ("Terms") apply to the use of the 95pk platform and all of its services. By accessing this website or creating an account, you automatically agree to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

95pk is an online betting and casino platform that provides entertainment gaming experiences for users in Bangladesh. Our platform offers sports betting, live casino, slot games and many other forms of entertainment.

1.1 Definitions

In this document, "Platform" refers to the 95pk website and all related services. "User" refers to any registered member. "Bet" refers to any gaming activity that involves financial risk.

1.2 Applicable Law

These Terms are governed by the laws in force in Bangladesh. Users are responsible for complying with the local laws of their own area. It is entirely your responsibility to confirm that your local laws permit use of our platform before using it.

02 Eligibility and Account Registration

2.1 Age Requirement

You must be at least 21 years old to use the 95pk platform. This platform operates for users aged 21 and above only. We may request a valid identity document at any time to verify your age. Accounts belonging to minors will be closed immediately and all winnings will be forfeited.

2.2 Registration Requirements

You must provide accurate and complete information when creating an account. The following conditions are mandatory:

• You must provide your correct name, email address and date of birth.
• Only one account per person is permitted. Creating multiple accounts will result in both accounts being closed.
• If any information you have provided changes, you must notify us immediately.
• Creating an account in someone else's name or identity is strictly prohibited.
• Accounts may not be transferred or sold to a third party.

2.3 Identity Verification (KYC)

Before your first withdrawal, or at any time, we may request a National ID (NID), passport or other valid document to verify your identity. Withdrawals may be held until the identity verification process is complete. This process is entirely for your protection.

03 Account Security and Responsibility

It is entirely your responsibility to ensure the security of your account. Do not share your username or password with any third party. 95pk will never ask for your password via email or message.

• Use a strong password and change it regularly.
• Avoid logging in from public devices or networks.
• If you suspect unauthorised access to your account, contact us immediately via live chat.
• You are responsible for all activity carried out using your account.

04 Deposit and Withdrawal Policy

95pk supports popular payment methods available in Bangladesh. The table below provides full details of deposit and withdrawal limits and processing times.

4.1 Deposit Rules

• Only use a payment method registered in your own name. Deposits from third-party accounts are not accepted.
• Deposits made via bKash, Nagad and Rocket are generally credited to your account instantly.
• Bank transfers may take additional time. Please keep a screenshot of your payment.
• If you experience any issue with a deposit, contact us via 24/7 live chat.

4.2 Withdrawal Rules

• Withdrawal requests are generally processed within 1 hour.
• Withdrawals may be delayed if identity verification has not been completed.
• Winnings from bonuses must meet the applicable wagering requirements before withdrawal.
• Withdrawals will be returned through the same method used for the deposit.

05 Bonuses and Promotional Offers

All bonuses and promotional offers on 95pk are provided under specific conditions. Please read the applicable terms carefully before claiming any bonus.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. The following conditions apply to receive this bonus:

• A 15x wagering requirement on the combined total of the bonus and the original deposit must be completed to unlock funds.
• The wagering requirement must be met within 30 days of claiming the bonus, otherwise the bonus will be cancelled.
• Each account is eligible to receive the welcome bonus once only.
• Completing the wagering requirement in full is mandatory before withdrawing funds from a bonus.

5.2 General Bonus Terms

• Each promotion has its own terms, which are stated on the promotion page.
• If bonus abuse is suspected, 95pk reserves the right to cancel the bonus.
• VIP members enjoy special cashback benefits — weekly cashback is available across four tiers from Bronze to Platinum.
• Bonuses may only be used to place bets on designated games unless otherwise stated.

06 Gaming Rules and Fair Play

95pk is committed to ensuring fair play. Our game systems are operated using Random Number Generator (RNG) technology, which ensures impartiality of outcomes.

6.1 Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet becomes void due to a technical error, it will be declared cancelled and funds will be returned.
• 95pk is not responsible for issues caused by network disconnection in live casino games.
• Once a game round is completed, the result is final and cannot be changed.

6.2 Errors and Dispute Resolution

If a technical error or incorrect result is observed in any game, 95pk reserves the right to cancel or correct that round. You must contact us via 24/7 live chat for dispute resolution. We will provide an initial response within 72 hours of the complaint being raised.

07 Prohibited Activities

The following activities are strictly prohibited on the 95pk platform. Breaching these prohibitions will result in the account being closed immediately and all balances may be forfeited.

• Bonus abuse — claiming bonuses through multiple accounts or placing coordinated bets to exploit bonuses.
• Chargeback fraud — making false chargeback claims to a bank or payment provider.
• Money laundering or transacting with illegal funds.
• Software hacking, using bots or any other type of fraudulent technology.
• Attempting to manipulate game outcomes.
• Operating an account on behalf of or for minors.
• Harassment, threats or inappropriate behaviour towards other users on the platform.

08 Responsible Gaming Policy

95pk believes in responsible gaming. Our goal is to keep gaming a healthy form of entertainment. We encourage all users to maintain control over their gaming experience.

8.1 Self-Exclusion

If you feel that gaming is having a negative impact on your life, please apply for self-exclusion through our live chat. You can temporarily or permanently close your account for a set period.

8.2 Setting Limits

You can set daily, weekly or monthly deposit limits on your account. Setting these limits will help you play within your budget. A request to increase a limit will take at least 24 hours to take effect, while a reduction in limits will take effect immediately.

• Play for entertainment only — not as an investment or a source of income.
• Do not place bets beyond your means.
• Do not place more bets in an attempt to recover money you have lost.
• Do not neglect family, work or other responsibilities because of gaming.

For more information, please visit our Responsible Gaming page.

09 Privacy and Data Protection

Protecting your personal information is very important to us. 95pk uses SSL encryption technology to store all your information securely.

9.1 Data Collection and Use

We collect your name, contact information, payment data and gaming history. This information is used to operate the service, verify identity, prevent fraud and meet legal obligations. Your information will never be sold to third parties.

9.2 Cookies

The 95pk website uses cookies that improve your browsing experience. You can manage cookies by changing your browser settings, though this may limit some services.

For detailed information on privacy, please read our Privacy Policy page.

10 Service Suspension and Account Closure

95pk reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Violation of any clause of these terms and conditions.
• Suspicion of fraudulent or illegal activity.
• Failure to verify identity or providing false information.
• Account inactive for a long period (inactive for more than 12 months).
• By order of a court or authority.

10.1 Account Closure by User

If you wish to close your account yourself, contact us via 24/7 live chat or send an email to [email protected]. Before closing the account, make sure to fulfill the wagering requirements and withdraw any available balance.

11 Limitation of Liability

95pk is committed to providing as reliable a service as possible. However, our liability is limited in the following cases:

• Losses caused by internet disconnection, server downtime, or technical failures of third parties.
• Issues caused by the user's own device or software.
• If the service is disrupted due to unavoidable circumstances (natural disasters, government directives, etc.).
• Financial losses arising from not receiving expected gains from gaming or from losses incurred.

11.1 Dispute Resolution

Any dispute will first be attempted to be resolved through our customer service team. If not resolved within 30 working days, the matter will be referred to mediation. The arbitration decision, issued in English, will be binding on both parties.

12 Changes to Terms and Contact

95pk reserves the right to change, amend, or cancel these terms and conditions at any time. In case of significant changes, we will post a notice on the platform. Continued use of the platform after the changes will be considered as your acceptance of the new terms and conditions.

12.1 Contact Us

If you have any questions or concerns about these terms and conditions, please contact us:

• Live Chat: Available 7 days a week, 24 hours a day
• Email: [email protected]

To learn more about us, visit our About Us page. For answers to common questions, visit our FAQ page.